Cancellation and Refunds Policy

Last updated on

At Odelia Gardens Hotel, we understand that plans can change. Our cancellation and refund policy is designed to be fair and flexible while ensuring we can continue to provide top-quality service to all our guests.

For Hotel Bookings

  • 1. Cancellation Timeframe

    • Free Cancellation: Guests may cancel their reservation up to 48 hours prior to check-in without incurring any charges.
    • Late Cancellation: Cancellations made less than 48 hours before check-in will be charged 50% of the total booking amount.
    • No Show: Failure to arrive without prior notice will result in a 100% charge of the booking amount.

  • 2. Early Departure

    Guests who check out earlier than the booked date will be charged for the unused nights, up to a maximum of one night's stay as an early departure fee.

  • 3. Refund Processing

    Approved refunds will be processed within 7 — 10 business days via the original payment method. Confirmation will be sent via email.

For Restaurant Reservations & Events

  • 1. Table Reservations

    • Reservations may be cancelled up to 3 hours prior to the scheduled time without any penalties.
    • Cancellations made less than 3 hours in advance or no-shows may be subject to a cancellation fee (e.g., a set per-head amount if a deposit was required).

    2. Private Events or Group Bookings (8+ guests)

    • Cancellations must be made at least 72 hours in advance for a full refund of any deposits.
    • Cancellations made within 72 hours may result in a partial refund, depending on staffing and preparation costs already incurred.
    • No-shows for private events are non-refundable.

    3. Refunds

    Refunds (if applicable) will be issued within 7–10 business days via the original payment method.

Exceptions & Special Cases

We understand that emergencies happen. In the event of unforeseen circumstances (e.g., medical emergencies, travel restrictions), please contact us directly at +254 797 542 449 or odeliagardenshotel@gmail.com. We’ll do our best to accommodate your situation.

Contact Us

If you have any questions about our policy or need assistance with a cancellation or refund request, please reach out to our team